Refund policy

Custom Orders
Because every piece we create is entirely customized for you, all sales are final. We do not offer returns, exchanges, or refunds for buyer's remorse or for incorrect information provided at checkout. Once you place your order, it is yours.

Order Errors
The only exception to our no-return policy is an error on our end — you received the wrong item, or there was a manufacturing defect. Please inspect your order as soon as it arrives and contact us at customdoorplaques@gmail.com within 7 days of delivery. Include photos of what you received. We will evaluate the issue and make it right at no cost to you. Claims made after 7 days cannot be honored.

Damaged in Transit
If your plaque arrives broken because of shipping damage, that is fully covered. See our Shipping Policy for the process — we send a prepaid return label and remake the piece free of charge.

Quality & Handling
We use the best quality materials on the market. Followed properly, our care instructions will keep your plaque looking new for years. Please review them here: Care Instructions

2-Year Replacement Guarantee
We stand behind our craftsmanship. If your plaque breaks within 2 years of your purchase date, you are eligible for our replacement program:

  1. Send the broken plaque back to us. All pieces must be included — we cannot process a claim on a partial return.
  2. Include your original receipt or proof of purchase. An online order confirmation is fine.
  3. Once we receive the pieces and verify the purchase, we will manufacture a brand-new replacement of the same design.
  4. You contribute toward the cost of the replacement. We will quote you the amount before we begin production, and nothing is charged until you approve it.

This guarantee covers breakage under normal use. It does not cover loss, theft, intentional damage, or damage caused by handling outside our care instructions.

Discontinued Designs
If the design or materials you originally ordered are no longer available, we will issue a store credit for the full amount you originally paid.

Questions about your order? Email us at customdoorplaques@gmail.com